TERMS & CONDITIONS
Minimum spends apply against all food and drinks and are inclusive of VAT.
Payment can be made by Credit/Debit Card or via BACS/CHAPS (Bank transfer) by prior agreement. Ask your Event Manager for an invoice if you prefer to pay via bank transfer.
Please note all outstanding balances or extra spends must be paid on the day of the event. A discretionary service charge may be added to your bill on the day, your Events Manager will confirm this with you prior to your event.
Deposit payments: To confirm the booking a deposit of 50% of the minimum spend or the value of your pre-order is required. Bookings are only regarded as confirmed upon receipt of the deposit. Space can be held provisionally without a deposit for up to 2 weeks, then we may release the space if the deposit has not been paid.
Please talk to your Events Manager if you require an extension on a provisional hold.
Balance payment: The remaining minimum spend balance can be paid on the day. Should the minimum spend not be reached the outstanding balance will be charged as room hire on the event date.
For specific payment term requests please speak to your Events Manager.
Cancellation Terms: In case of cancellations, we require full notice a minimum of 15 days prior to the booking date in order to process a refund. For cancellations within 14 Days: We retain the full deposit (50% of the minimum spend). Cancellations due to Covid or changes in Government restrictions will not be charged; deposits can be held and moved to an alternative date or refunded in full. Management reserve the right to amend this policy in line with Government guidance or restrictions as needed.
Food & Drinks: No externally sourced food or beverages are permitted on the premises without prior agreement. All food must be pre-ordered in advance, food pre-orders must be confirmed 2 weeks in advance of the booking date. For specific pre-order requests please speak to your Events Manager.
Decorations: Subject to prior agreement, you can decorate your event area. Confetti, glitter and streamers are not permitted as they can stain the furniture and upholstery. A cleaning fee will be added to your final bill if you are found to have used any of the above.
Allergies & Intolerances: Please notify us of any allergies and intolerances for member of your party in advance and we can advise you on the best options or suitable alternatives. Although the food is all prepared on site, we cannot guarantee that it may not contain GIF products or nut traces as our kitchens are not free of gluten or nuts.
For any T & C enquiries please speak to your Event Manager. Alternatively you can email email@example.com, or call 020 7099 5174 between the hours of 9am & 6pm.